Discount Dance - Reviews and experiences

I was wary going in, but I ended up pleasantly surprised. I’d read horror stories about returns here, and I've had a few rougher experiences with other stores, so I came in skeptical. Ordering was smooth. I ordered two pairs of shoes, worried about fit. One didn't work, so I called customer support — a real person picked up and walked me through the options. I paid return shipping like they asked. The refund showed up, minus a small $5.95 shipping fee, which I grumbled about, but honestly it was okay; at least they didn't stick me with a final sale surprise. Packaging had to be intact, and yeah, I was careful, but still — you never know. Delivery was fairly quick. Prices are decent, not the cheapest but fair for what you get. Will I shop again? Probably. Still keep an eye on the return terms, and don't assume flexibility, but my experience turned out better than I expected.

Left shoe in the hall, right shoe back in the box — that’s the long and short of it. I was nervous before ordering; the size chart didn't look like other brands and I double-checked the return rules on their site. Nothing said "final sale" on the product page or confirmation. Shoes fit poorly, so I created a return, printed the label, walked the parcel to a drop-off and waited. Customer service then insisted the item had been final sale, which it wasn't in my view, and they refused an exchange or credit. The shoes themselves are fine for casual use, not perfect, a bit stiff, but the refusal to accept a straightforward return left a bad taste. I've had smoother returns with other retailers. Would buy the product again? Maybe, but only if I'm sure of the fit and that returns are actually accepted.