Da Vinci Vaporizer - Reviews and experiences

I had a problem with my vaporizer that I bought over 5 years ago. I reached out to customer service about the battery charging issue on my device, and they quickly figured out that it was a problem with the charging chip. The person I spoke with from customer service was really nice and helpful. They said they would send me a new device, the IQC, to replace the broken one. I was surprised by how much I liked the new IQC compared to my old one. It was definitely a quality upgrade. Overall, I'm really happy with how quickly and efficiently Da Vinci Vaporizer's customer service team resolved my problem.

So I bought this vape from this company and it broke after a few months. I reached out to customer service but got no response for 5 days! I had to go on Reddit and make a post just to get someone to reply. And even then, the warranty was no help! I recommend checking out Pax Vapes instead. Save your money and avoid these expensive and unreliable products.

I bought the Microc vaporizer back in July, but it never seemed to work right. It stopped turning on completely within a month. I got in touch with customer service, sent it off for repairs. They said it was a soldering problem, fixed it up, only for it to break again by the end of October. I've been messaging and asking for repairs for almost a week now, but they're ignoring me. Overall, I'm really let down by the product and the terrible customer service.

I bought a vaporizer from this company not too long ago, but sadly, it got damaged. When I told their customer service about it, they didn't want to fix it, even though it was their mistake. Their customer support was no help at all, especially Sammy, who was so rude and dismissive. It makes me wonder how they run their business. I'm going to go to their competitors from now on. Giving them one star is too nice for the terrible service I got.