Crocs - Reviews and experiences

I'm loving these slip-on shoes I bought, they're super comfy and just right for everyday wear. But let me tell you, the customer service was a total disaster. I ordered a pair for my partner and the next day, I got an email saying the order was canceled because they were out of stock. They took my money before letting me know. When I reached out to them, they told me it would take 3 to 5 days for a refund. Well, it's been 7 days and nada. When I contacted them again, they said it would be another 14 days. Seriously, what a crazy long wait time, and it's not like it was my fault the order got axed. Do you think they'd wait that long if I owed them money?

I was so excited for the Toy Story Crocs to come out, I couldn't wait. I checked the website tons of times that day. When they finally dropped, I bought 3 pairs - 2 Woodys and 1 Buzz. But when my package came, only the Buzz ones were in there! Where are my Woodys? I tried to contact customer service, but they didn't help at all. They said it was a website problem and the Woodys were out of stock. But I know I ordered them really fast, so how did they disappear? And they overcharged me too! When I told them, they wanted proof from my bank. Seriously? I sent it, but they still wouldn't refund my money. So rude! This was the worst service I've ever had from a big brand. Crocs, you just lost a loyal customer!

So, I bought a pair of flip-flops from the store and they broke the first time I wore them on my vacation. I reached out right away within the 90-day warranty, hoping to get it sorted quickly. But let me tell you, the customer service I got was terrible. Instead of giving me a refund or sending me a replacement in black like I wanted, they just sent me a white pair without even checking with me. I tried to be nice in my emails, but now they're straight up ignoring me. Honestly, the whole experience with their customer service has been really disappointing. I'd suggest thinking twice before buying from them directly.

I just got myself two pairs of shoes from this shop not too long ago. The first pair I grabbed was comfy and felt pretty solid, but the stitching looked a bit rushed. The second pair, on the other hand, wasn't my style because of the color. I returned it on February 23rd, and even after several chats and tracking updates, I still haven't got my refund. They kept telling me it would take 10-14 business days to get it sorted. Finally got them to manually start the refund process, but it's been 5 days and I still haven't seen my money back. Thinking about raising the problem higher up, but this whole thing has been super stressful and annoying. This whole ordeal has completely turned me off from shopping here again.

So, I had to return something I bought the other day. Before I bought it, I made sure to read up on their return policy to make sure I didn't need a printer for it. Even though I was told to get a smaller size because it runs big, the replacement ended up being too small.

I recently had a pretty bad experience with an online service. So, I ordered a pair of shoes, but when they arrived, they didn't fit right. I shipped them back using the label they gave me, but then the tracking said the company wasn't accepting packages anymore. I tried contacting customer service a bunch of times, but they weren't any help at all. One person even straight up lied to me, saying the package couldn't get delivered because of a UK bank holiday, which wasn't even true. I ended up having to get my bank involved to dispute the payment and luckily got my money back. I'd suggest avoiding buying directly from their website after what happened to me.