Cotopaxi - Reviews and experiences

So, like, I bought this thing that was supposed to be brand new with tags, but when I got it, it was all messed up and broken. I tried to return it or get it fixed, but the company wouldn't help me unless I bought it from them directly. They said I needed a receipt, unlike Patagonia who are cool with helping you out even without one. Such a bummer, I won't buy from them again!

So, like, I gotta tell ya, I was so pumped to get the Del Día Limited Color pack, but when it arrived, I was majorly let down. I mean, I thought the whole "surprise me" color thing would be cool, but it was actually pretty hideous. And don't even get me started on their return policy - such a rip-off! I had to fork out cash for shipping both ways just to send back something that was totally not what I expected. Yeah, never gonna buy from them again, that's for sure.

I ordered this bag specifically looking for some bright colours, but ended up getting some dull and unappealing shades instead. I sent it back for a swap, but got an even more boring and unattractive bag in return. The customer service rep, Emily, was not much help and basically just told me to send it back again. When I tried to return it on the website, it said it was already done, which just added to my confusion and annoyance. All in all, this whole thing has been a letdown and I definitely wouldn't suggest ordering from this company again.

I finally got all my things, but man, it took forever! They kept promising to refund me but never did. It's been a total pain dealing with them for two whole months. So annoying!