Coast - Reviews and experiences

I recently bought a dress from this clothing company, but it didn't fit me well. Luckily, they offered free return shipping through An Post. I sent the dress back and was waiting for my refund, but it didn't come. So, I reached out to customer service and Maria S quickly replied to my email. She took care of everything and processed my refund once I sent her my receipt. I was really pleased with the service and will definitely shop from them again. Big thanks to Maria S for her top-notch customer service!

I was in a situation where I should have gotten a refund from a company, but it took longer than expected. So, I decided to check on my refund, and luckily, I spoke with Lemuel from the customer service team. I have to say, Lemuel was really helpful and quick in sorting out my issue. Not only did Lemuel resolve my concern fast, but they were also super polite the whole time. This just confirmed for me that this company really does go above and beyond when it comes to customer service. I've always had great experiences with their customer service team.

I gave customer support a call 'cause I was having a bit of trouble with the returns site. Jenny got back to me real quick and walked me through the steps to process my return manually. I really appreciate how fast and helpful the team was.

I had a problem with a dress I bought and didn't get my money back. So, I reached out to customer service and Lemuel helped me out. He was really nice and took the time to figure out what was going on. He quickly sorted out my refund and let me know I'll get it in a few days. I'm grateful for Lemuel's great help and the quick service he provided.

Coast is my go-to for picking up stylish pieces for special occasions. They have a great selection that fits my personal style and the quality is always top-notch. I always feel happy with the deals they offer too. That being said, there have been times when I needed to return something, and I didn't get a confirmation that they received it. I reached out to their Customer Service, and Sarah got back to me right away. She confirmed they got my return and processed my refund. All in all, my time with Coast has been good, but they could do better with keeping customers in the loop about returns.

I gave back two things on April 7th and the company got them on April 10th. But I still haven't got my money back. Every time I talk to customer service, they keep asking for proof that I sent the items back. Then they tell me to wait until a specific date, and if I still don't have my refund, I have to talk to them again and do the same thing over. This is so annoying and not okay. There's no good communication or efficiency at all.

Lemuel from customer service was so helpful in fixing the problems I had when I tried to return items that didn't fit. Their know-how and skills made the whole thing go super smoothly. I was really impressed with the great customer service and will for sure come back for more shopping in the future.

I just bought a dress from Coast but had to return it because it didn't fit right. I sent it back over a month ago following the return steps, but when I reached out to customer service to check on it, they were not very helpful or understanding. Even though I gave them the tracking number as proof, they kept saying I didn't do it right. It was really frustrating and I was not happy with the service at all.

I returned a dress not too long ago but still haven't got my money back. I've tried reaching out several times but no luck. I'm out $68 and feeling really disappointed with how this company has handled everything.

I, like, had this situation where I had to wait longer than I thought I would for a refund after buying something. It took about a month, which was way longer than I expected. But when I reached out to customer service, I was pleasantly surprised by how quickly they got back to me. Barry, the guy I talked to, was super helpful and fixed the problem right away. I'm grateful for the fast and helpful support I got.

I just bought some bridesmaid dresses for my wedding at this store. But, had to return two because I ordered a few sizes to make sure they fit perfectly. When I got the dresses, I saw that they only refunded me for one. I texted customer service and they fixed it right away. May helped me out within 10 minutes and sorted everything out. I appreciate her quick and helpful service.

I just bought some really nice dresses and I was so happy with how quickly they arrived. But when I had to return some stuff, it was pretty easy overall, even though they missed acknowledging one of my returns. I sent a message on their Apple service and Chloe took care of it right away, super quick and easy.

I bought a couple of dresses from your store not long ago, but they didn't fit me right, so I had to send them back. I was happy with how fast customer service answered my question about the return. Even though I didn't get an email saying you got my return, the person I talked to assured me that my refund was on the way. It might help if you could send quick messages to customers when their returns arrive, that way we don't worry about lost parcels.