Clearly - Reviews and experiences

The customer service at the Queen Street location in Toronto was amazing, eh! The employees were super helpful and understanding when I needed help checking on my order. The contact lenses are awesome - they don't bug my eyes at all and I can see perfectly without any issues. And get this, they even threw in some gummy bears with my package! It was such a great experience, definitely went above and beyond what I was expecting.

The person who helped me at the eyewear shop was really nice and patient. They helped me pick out the perfect glasses, even though I couldn't make up my mind right away. They showed me lots of options until I found the ones that looked best on me. They also offered to walk me through the whole buying process and getting the lenses. I wasn't sure about my pupillary distance, but they said they could help me finish the order once I figured that out. I liked how professional and helpful they were, going the extra mile for me as a customer. They really represented the company well.

I had the best experience ever, eh! I messed up my order by accident 'cause I was super sick when I ordered, but when I told 'em, they fixed it right away and even sent my new contacts super fast. I'm totally gonna order from them again, eh. The prices are good and it was easy to order, eh.

My experience with the customer service rep was amazing. I hadn't ordered my contacts in a whole year, and Bernie M was super patient and knew his stuff in helping me out. He even helped me reset my account, which was really nice of him. I was totally happy with the help I got from Clearly overall.

I recently reached out to customer service for some help and I gotta say, I was impressed with the support I got. The rep I talked to, who I won't mention by name, really knew their stuff and had that confident vibe. They quickly and effectively answered all my questions, even going the extra mile to make sure I was sorted out. It was a big change from my last irritating chat line experience. I really value the excellent customer service I got over the phone.

When I was getting my new glasses, I got all confused with my prescription. I wasn't sure what I needed, but I decided to ask for help. The person I spoke to was really friendly and helped me sort everything out. They checked my order and prescription to make sure it was correct. Turns out I didn't make any mistakes at all!

I just want to share my recent experience buying glasses online - the customer service at Clearly was amazing. When I chatted with Richard, I accidentally typed my email wrong, but he was super helpful and found my order and emailed me a copy of the invoice right away. It was a big help because I needed it for my insurance. Really thankful for the fast and efficient service from Clearly's team!

I bought something online not long ago and I was having trouble figuring out the website. The person from customer service was really good - they knew what they were doing and helped me with my order. I was so thankful for their help, it made everything go a lot easier.

The customer service at this place is excellent, eh? I ordered some stuff that turned out to be discontinued by the manufacturer. So, I decided to hop on chat to find out what I could do. The agent I talked to was really helpful and reassured me that everything was all good with my order. And get this - my order was shipped out just a few hours later. I was so impressed with how fast they sorted everything out and how much they cared about my order. Cheers to the customer service team!

I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop in the overall service. The agent I spoke with recently was helpful and made sure my order was taken care of quickly, but I've been feeling like the company's performance in general hasn't been as good as it used to be. Nowadays, there are tons of online suppliers that offer a lot of choices and flexibility, so I think they need to step up their game to meet customer expectations.