Cashmere Boutique - Reviews and experiences

I gotta say, dealing with this company was a huge letdown. I contacted their customer service to ask about sizes before buying something, but the responses I got were either silence or straight-up lies from their stylists. One stylist took 6 whole minutes to reply to me, while the other said I could get a refund or exchange if necessary. Yet when I tried to return the item, all they offered me was store credit. The way this company is inconsistent and dishonest is just shocking.

I just got a cashmere sweater from this store and let me tell you, I was not happy with how they treated me. The thing didn't even look like the picture online, so I had to call customer service to send it back. There was this lady named Kathleen on the line who made me give all this personal info which was totally unnecessary, only to eventually tell me she can't do anything and to check the website. When I asked her about cancelling a backorder, she couldn't give me clear directions until I complained. And on top of that, she was complaining the entire time and not being professional. Seriously, if you review the call, you'll see what I mean.