Case Mate - Reviews and experiences

I really wish I had read those reviews before I bought a phone case from this company. The case I got ended up cracking from just a small drop, and I was pretty bummed out about it. I thought that since the case was being sold on Google Store, it would be good quality. But man, was I wrong. When I reached out to them about their warranty, they told me I'd have to fork out cash for a replacement and pay for shipping, which seemed kind of ridiculous. They even tried to make it seem like they were doing me a favor by offering to cover the costs if I paid upfront as a "one time deal", which was super annoying. I wouldn't recommend getting a phone case from this company at all, the quality and customer service just ain't cutting it.

I can't believe what happened with this company. I've been a loyal customer for a while, but now I feel really disappointed. The case I got is all discolored in different spots, even though it's pretty new still. When I contacted their customer service, it was like talking to a brick wall. I had to keep repeating myself, and they just couldn't get what I was saying. It was so frustrating to always be misunderstood and sometimes even ignored. I expected more from a company that has a good reputation. I paid a lot for the case, only to be told that I couldn't exchange it for the right size for my phone. And they only offered a partial voucher, which is just silly. On top of that, they wouldn't even pay for the shipping for the replacement case. I feel let down and like I wasted my money. This whole thing has left a bad taste in my mouth, and I definitely won't shop here again.

I recently bought a screen protector online and it turned out to be a disappointment. It looked good at first, but it ended up tearing apart quickly. Since it had a lifetime warranty, I went to the website to get a replacement. The process was easy, but the result made me unsure. They gave me a discount coupon to get the new product, which seemed fair. However, I was shocked to find out I had to pay for the shipping, which cost almost as much as the product. The shipping fee felt too high, especially for such a cheap item.

Don't bother buying this protection pack! They say it's supposed to protect your phone from a 12 foot drop, but it didn't do a thing to save my phone. I've only had it for a few weeks and already ended up with a cracked screen. And to make matters worse, the store won't let me return it. I'm really upset about this. It's just false advertising at its worst.