Buck Knives - Reviews and experiences

I just had to send in my knife for warranty service, and I gotta say, I was pretty let down by the customer service I got. They sent my knife back without even fixing the problem, and to top it off, they lost it and had to make a new one. It took way longer than they said it would, more like 13 weeks instead of 6-8. Honestly, dealing with their customer service was a real headache and not at all what I expected.

I had to send in my knife for a replacement because the blade got all busted up. The model was discontinued, but the company really came through with top-notch customer service. They sent me the knife of the month as a replacement, and even threw in another one that was pretty darn close to my old one. I was totally surprised and impressed by how much they cared about their customers.

First off, I gotta say I was super annoyed when my brand new knife came in and the dang firing button wasn't working right. I had to keep pressing it over and over just to get it to do its job. But when I contacted customer service, they really impressed me with how they took care of things. They fixed that button problem real quick and even didn't charge me for the spa treatment. Big props to them for their awesome warranty service!

They lost my knife and claimed they never got it. Their customer service was awful, taking forever to respond to my emails. Overall, it was a terrible experience.