Bowers & Wilkins - Reviews and experiences

My soundbar is still under warranty and the repair service from the store can't get the part from the manufacturer. The customer service suggests paying for the repair and sending it at my own expense to another repair center other than the store's. This brand makes fun of customers, provides no follow-up, shows rare incompetence, and tries to blame the stores. I've never had so many problems with customer service.

I just bought some in-ear headphones from Bowers & Wilkins, but I was really disappointed with how they worked for calls. The person I was talking to could hardly hear me, even after I tried a bunch of different things to fix it. I even reached out to customer service, but they never got back to me.

These headphones are honestly the worst. They always have a loose connection, like seriously? And the customer support is absolutely terrible, like next level bad.

I really wanted to check out this cool in-wall speaker, but when I asked where I could listen to it, B&W just told me to call their stores. Seriously, that's way too much effort! Customer service is basically non-existent here. I'm so disappointed.

I tried to get my headphones fixed, but the customer service was really bad and they sent me to a rude repair guy who couldn't even fix them!

I had a real bummer of a time with the customer service for my fancy headphones. I only had them for less than four years and already had to get one of the speakers fixed. When I contacted the company for help, I couldn't believe it when they told me they don't support my model anymore. They basically told me to find someone else to fix it, but that's been a total headache and hasn't worked out. It's pretty frustrating that a company that sells pricey stuff doesn't take care of their customers once they've bought their products.

Bowers & Wilkins just isn't cutting it with their products and service. I bought the P5 headphones and ran into an issue. When I asked for help, the customer support was really disappointing. They didn't even respond to my inquiry, which was super frustrating. I tried looking for a replacement part on their website, but found it at a decent price with a huge delivery fee to Canada. I contacted their service partner, Emcompass, and they said they didn't even have the part in their catalog. Even after talking to their service agent, it didn't really help and they didn't provide any guarantees for a fix. Bowers & Wilkins really needs to step up their game in customer service if they want to be seen as a top-notch brand.

The customer service at this place is a total joke. They don't really care about your concerns and just give you canned responses that don't help at all. I had the misfortune of dealing with Emelio, who completely turned me off as a customer. It's a shame because the headphones I purchased are really great, but the idea of dealing with their awful service if something goes wrong just isn't worth it. This isn't just my experience, it seems like other customers feel the same way. It's sad to see such a lack of care for the customers who are supporting their business.

I bought a Bluetooth headset from this company and man, I was so let down by their customer service. The darn thing wouldn't connect wirelessly to any of my stuff - not my laptop, not my phone, nothing! So, I reached out to their support team for help, but they totally ignored me. It's just plain annoying to shell out cash for a product that doesn't do what it's supposed to, and then get zero help when you're trying to sort it out.