Belstaff - Reviews and experiences

use your credit card company and expect to do the follow-up yourself — the retailer isn’t going to come pick up a faulty item. I bought an expensive leather jacket, it arrived with obvious damage, and despite paying for home delivery I was told I needed to arrange packaging and post it back myself if I wanted a return. That didn’t sit right with me, so I asked them to collect and swap it for a replacement. They refused, repeatedly arguing that collecting wasn’t required unless it was “inconvenient” for them (their words, more or less). I pushed back because it felt wrong — this was their mistake — and after wasting a lot of time I filed a chargeback through my card issuer under the Mastercard process. The bank’s position was straightforward: the customer must make the item available and the merchant must arrange collection. The retailer kept contesting it, trying to reinterpret the rules to suit themselves, but the issuer stuck to the rules and I eventually got a full refund. The jacket was never collected. So yes, outcome: refund, which I’m glad about; but effort: non-trivial, frustrating, and entirely on me. A couple of practical notes for anyone in the same boat: document everything (photos, emails), be explicit about asking for collection, and if they refuse, contact your card issuer sooner rather than later. Also expect a back-and-forth — the retailer may try to dodge responsibility by asking you to do the legwork. I’m relieved it worked out in the end and thankful the issuer enforced the rule, but don’t expect good will from the seller. If you value your time, avoid stretches where you have to argue over what should be a straightforward return. My advice: save yourself the headache and let the card company handle it — they know the process and they’ll push back when the merchant won’t.