Ballard Designs - Reviews and experiences

That was probably the absolute worst customer service experience I've ever had. I paid extra for that white glove service, thinking it would make the delivery super easy. But the delivery guy just left the product at the front door and wouldn't bring it up the small porch - there were only 4 steps and nothing blocking the way. He also wouldn't unpack it or take away the box and packaging. When I called customer service to complain, they were so rude, it was unbelievable. For the prices we pay, you'd think they'd be more professional and caring. This kind of stuff just shouldn't happen.

As someone who's been a customer of this company for a while now, I've usually had good experiences with my purchases. But the other day, I had a problem with a big ol' French armoire I ordered for pick up and swap. Turns out, the thing got all banged up during delivery by JB Hunt, and now my replacement order is just sitting there in a pile. Even called customer service, but they told me there's no way they can speed up the shipping or fix the problem quick-like.