Bailey Nelson - Reviews and experiences

I first saw these on Instagram during a sale and even told my sister about the deal, so I clicked buy. When they arrived I got that annoying surprise — sale = final, no returns or exchanges. I was pretty annoyed, took them home, and at first thought they were a dud. Then I wore them on a bright afternoon drive and honestly, that’s when I relaxed — the lenses cut glare exactly as I wanted. Fit still wasn’t perfect and customer service wouldn’t budge, so keep that in mind. If you’re curious, try them in-store first or be ready to keep them. I’m glad they work, but policy left a bad taste.

the frames that did match are fine and the sale price was decent. Delivery was quick enough and packaging was fine. The bad: colour mismatch, and the return policy felt stingy. I get stores have rules, but when you buy online and the product doesn’t match the listing, customers should get a little more flexibility.
All in all I’m only partially satisfied. I won’t rush back to them for big purchases until I’m sure the photos are accurate, but the product itself isn’t terrible — it’s just annoying to deal with the return-side hassle.