Bailey Nelson - Reviews and experiences

one for reading, one as sunglasses. What turned up were reading-only lenses, so the top half of the lens was basically plain glass and everything at distance was a smear. I was annoyed, naturally. Staff were polite and seemed to care, but at first they didn’t grasp the practical problem — the driving problem — which felt odd after a few other nicer experiences elsewhere. I went back, explained calmly, and they swapped the sunglasses for proper progressive lenses after a short wait. The decisive moment of satisfaction was the first drive afterwards: road signs sharp again, no awkward squinting, and that small relief was real. So yeah, a bit of a shaky start and some back-and-forth, but they fixed it without fuss. Would I go back? Probably — friendly staff and they handled the fix, even if I had to push a bit.

I tested the new lenses at home and at two different optometrists and none of the tests showed any meaningful blue-light blocking. I brought them back, the store rep and manager were polite and tried to help — they said the lab changed and the filter tech is different now. They even offered replacements, which I accepted, but the second set behaved the same. I did tip off a friend who was shopping there, and I told family to be cautious. Small positive: the staff were calm and proactive, so the service side wasn’t awful. Still, charging about $40 for a feature that’s not delivered is annoying. I wanted the protection I paid for and I’m left explaining this to people so they don’t get surprised like I did.

investigate with the lens maker, say they’d flag it up, or at least show some concern. Instead I left feeling like the cost of the lenses had been shrugged off. Not great.
On the bright side, the glasses still function. They still change as they should and they’re comfortable. So the lenses aren’t useless, just cosmetically messed up, and that bugged me. I also appreciated that the assistant did ask for details, which is something, even if the tone was off. I probably would have written a different review if they’d handled it with more warmth and ownership.
Would I buy from them again? I’m on the fence — I’ll likely pop back in a few months to ask specifically about lens longevity and to see if staff are better briefed. If they show they’ve looked into the issue and retrained people, I’d consider it. Right now I’d say the product works but the durability and customer handling need improvement. Not perfect, but not a total disaster either.