Axel Arigato - Reviews and experiences

I had a really bad time shopping online with this brand. The prices were all over the place depending on where you wanted to ship, the delivery date they gave was way off, and there was no way to track your order or cancel it. The only way to get any help was through live chat, which was totally useless. I ordered some shoes and a shoe cleaning kit on March 29th, and they said it would be here by April 9th. But just two days later, they emailed to say there were delays and no clear idea of when it would be shipped. It's April 7th now and my order hasn't even left yet, and when I asked customer service, they said it would be at least another 8 days. I asked to cancel my order because it was a gift for a special occasion, but they said no refunds or cancellations. It's really disappointing, especially since I used to shop with them a lot before.

I ordered a pair of shoes from this company not long ago, but I never got them. When I reached out to customer service, they just pointed fingers at the delivery company and didn't really try to help me out. They kept saying the package was delivered, but I can tell you for sure that nothing showed up at my door. It's pretty frustrating to see them not taking responsibility and giving such lousy customer service, especially when they claim to be top-notch. I'm thinking about getting a lawyer involved because I paid for something that I never received.

A little over a month ago, I bought a pair of sneakers from this company. But, even though a lot of time has gone by, I still haven't gotten my order. I've tried getting in touch with their customer service through their online chat quite a few times, but all I get are excuses and no solutions. At first, they said my order was delayed because of technical problems, and then they told me they had sent it out again. But when the package finally arrived, it was empty. When I told them about it, they just flat out denied any responsibility and called me a liar for saying I hadn't gotten the sneakers. It's like they took my money and left me with nothing.