Alloy Apparel - Reviews and experiences

I had a really frustrating experience with the company recently. They ended up refunding my whole order because it got sent to the wrong place. They even gave me back some money for another order that got messed up too. The package had the wrong address on it, so 9 pairs of pants got refunded without me knowing beforehand. The customer service was awful through it all, no communication or updates at all.

This company is such a scam, eh. The clothes are garbage quality and fit like a sack of potatoes. Dealing with their return process is an absolute nightmare - if you use their return label, good luck ever seeing your package again, eh. I've been trying to get my money back for a whole month now, and they can't seem to make up their minds about whether they got my return or not. Do yourself a favor and stay far away from this company, eh. Stick to the bigger, more trustworthy stores where your cash is actually safe, eh.

I recently got some clothes from your store, but it didn't fit right so I had to send them back. I wanted to exchange them because I already paid for faster shipping, but there were really long delays with processing my return and then cancelling the order. So I just ended up making a new order. Even though the money for the new order was taken out of my account quickly, I still haven't gotten a refund for the first purchase after three weeks. The customer service people have been telling me different things about how the refund will be done, with one saying it would go back on my card and another saying it would be sent by mail, which has been really confusing and annoying. It's frustrating that your company can take money from customers right away, but struggles to give refunds quickly.

I had a really frustrating experience trying to exchange my jeans at this store. There was a lack of communication between departments, which made my return and order process a complete mess. I returned the jeans for an exchange and ordered a new pair, but they didn't process my order correctly. Instead of letting me know about an issue with my credit card, they just left it hanging. When I noticed my order wasn't moving along, I emailed customer service. The response was all over the place, with different people giving conflicting info. One said my card was declined, when all I wanted was a refund for my original order. Despite me asking multiple times, they just didn't get it and kept offering partial refunds instead. To top it off, I got charged for sending back the faulty jeans. I really hope this store can train their staff better to avoid this happening again.