Agent Provocateur - Reviews and experiences

Stacking boxes when I realized a parcel never arrived. I first saw them on Instagram and my sister tipped me. Delivery company messed up, but the senior team, Sarah especially, stayed calm and was super helpful. They chased it down quick and I got a full refund. Really grateful — it turned out much better than I thought.

I was halfway through opening the box before I remembered why I hesitated. A friend had told me to try the brand and I’d seen them on Instagram, but the mixed reviews made me pause. I ordered four bras, took them straight out of the packaging and didn't even try them on, then sent two back because they said there were marks. They refunded only the two cheapest. I explained they arrived like that, but customer service wouldn't budge. Still annoyed, won't order again.

Weirdly, the tracker said "delivered" on Jan 12 but nothing ever showed up at my door. I was counting on this for a weekend date-night outfit, so that was a real scramble — had to borrow something last minute. I emailed customer service days ago and heard crickets, which is honestly the worst part. I usually like the brand and the stuff is nice, but this whole delivery/support mess really let me down.

Midway through a rushed Monday I noticed the bra I decided to keep actually did its job — comfy under my work sweater, stayed put on the commute, no poking. I still had to try three sizes and send back the rest, and the refund took ages (one item got held up because a hook was “off” and they wanted me to pay postage to return it — annoying). Customer service could be clearer, returns are clunky, but for daily wear this one is solid, not perfect but it convinced me to keep it — an honest choice.

Ana in Client Services was calm, replied fast, and sorted a replacement. They refunded the delivery charge and arranged next-day shipping (which, honestly, surprised me). So while the start was messy and made me nervous, the follow-up was competent and quick. Glad it ended well, though I’ll pay closer attention to tracking next time.

I first spotted these on Instagram — a buddy actually tipped me off and said "try them". The order arrived okay but sizes were way off. Sent the exchange back and they said processing would take 14 working days. Then... radio silence for over two weeks. When they finally answered they claimed the returned pair was "stained" and wouldn't accept it, even sent a photo of what looked perfectly clean. On top of that I paid for the exchange shipping and they expected me to pay for the item they refused. Shipping and customer service were the worst parts here. Disappointed, honestly. Won't recommend.

I was getting dinner ready and checking my phone when DPD messaged that delivery couldn't be completed — right after I’d ordered an item I wanted to wear the next week. I’ve bought from them before, so I wasn’t expecting drama, just a hassle. I called customer support and spoke with Ana who said she’d investigate, then I waited. Three days passed, I chased, and was told the probe could take 14 working days. It went past that and then silence — no calls, no emails — the usual frustrating loop. I use their pieces for daily wear and nights out, so I needed a refund fast to reorder if needed. After a firm follow-up and a few messages, their team finally processed the refund and apologized. It wasn’t smooth and at first I wondered if the company was even operating, but the person who handled it in the end knew what they were doing and fixed it. Delivery and the initial contact were messy, and the price still feels high for what you get, but customer service did rectify the situation — just took longer than it should have.

I almost didn't buy this because it felt expensive and I knew returns could be annoying with higher-end labels. Tried the slip dress on at home, didn’t wear it out, sent it back within the return window — clean, no signs of wear. The retailer came back saying it was “damaged” and sent photos of marks; they refused a refund and wanted me to pay to have the dress shipped back to me. When it arrived, the marks were just sticky residue that rubbed off with very little effort. So it wasn’t wear from using the dress, just adhesive or handling gunk. I’m left feeling like they stretched the rules to avoid refunding. I’ve had smoother returns with other shops, so this was a shock. Pretty disappointed — a small win that I still have the dress but a bigger loss of trust in how they handle returns.