Adore Adorn - Reviews and experiences

would it actually arrive on time and be the same as pictured? I ordered in early December because I needed a gift and kept thinking “it’s a small shop, maybe they’ll be fine.” Turned out that doubt was mostly justified. I got the package right before Christmas, but the whole waiting game (they said quicker shipping than reality) made me anxious the whole time. When I opened the box my first thought was: this looks thrown together. One pouch instead of the set for four earrings, mismatched replacements, and a couple of posts were bent — like somebody handled them with no care. I tried to be chill about it, hoping the replacements would fix things, but they didn’t fit the boxes and the shapes were off. That was annoying.
I did like the design on a few pairs — I’ll give them that — so I ordered again because I figured maybe the first shipment was a fluke. That decision? Not my smartest. The second order actually arrived with the wrong items. Now, I’ll admit it’s on me for misreading whether a listing sold individual pieces or sets, but still: getting the wrong thing after a prior messy order felt sloppy. Customer service replies were, I don’t know, not great. Short, kind of condescending at times, and full of excuses about delays. They even referenced a family illness in public posts as the reason for slow shipping — which felt... unprofessional for a business page. I asked for a refund, returned everything in the same box (I wrapped things carefully so they wouldn’t shift), and then they told me they only received half the items. They sent a photo of four pairs and said that was it. I was like, wait, what? I am not keeping any of it; I wanted a refund. It’s been a back-and-forth that’s taking longer than it should, and their site has no direct phone number — just messaging.
So, did my initial doubts disappear? Not really. A couple of the pieces are nice and I’d wear them if the quality had been consistent, but the mixed packaging, bent posts, wrong items and the refund mess left a sour taste. If you’re buying, be ready for delays and to chase customer service. I wanted this to be smoother, and it wasn’t.