addmotor - Reviews and experiences

the trike itself is fine, but the company's aftercare is a real weak spot. I bought this recumbent trike because my lower back flares up on long rides and I needed a reliable daily commuter. It handled the miles okay — I’ve put roughly 3,300 miles on it over about 18 months — but the upkeep has been frustrating. Chains and cassettes wear out fast, every ~1,200 miles, and replacement parts aren’t kept in stock. That means waiting. A lot. Parts shipped from overseas and can take around 60 days. I’ve also replaced two brake levers and the seat broke once. Recently the motor died just out of warranty, which meant an unexpected $800 repair cost. That’s the kind of hit that makes you wince. Customer service is the main issue: you can buy fast — they reply quickly when you want to order — but when something goes wrong they’re slow to answer emails, phone contact is non-existent, and requests for a callback get ignored. So yeah, it’s service that ruins the experience, not the trike itself. If you need something dependable for everyday use and don’t want long downtimes, think twice.