DentalPlans - Reviews and experiences

Halfway through the third hold, I remember thinking this was getting ridiculous — and that’s where the story starts. A coworker had tipped me to this clinic so I walked in expecting decent service. They kept me on-site for about an hour trying to sort a treatment code that, in the end, wasn’t even performed so it wasn’t charged. The dentist office was on the phone with Dental Plans and they kept being told to wait 24–48 hours for escalation. I said, look, call Aetna directly — felt like the only sensible move — and, to my surprise, the receptionist actually did. When she came back with a reference number and a promise to follow up, I felt relieved and oddly satisfied. Still annoyed by the wasted time, but at least someone listened and acted.