Udemy - Reviews and experiences

Not ideal if you want to publish a course. I tried to list one last month and my first impression was already sour. Replies from the support team were short and kinda rude, and there's no real certification power — so don't expect official credentials. The platform hosts content fine, but the process feels clumsy and the communication could be better.

the platform made enrolling quick, the interface let me bookmark where I left off, and a couple of instructors actually showed practical demos that I could follow along with at home, which was exactly what I needed. The moment I knew I was actually satisfied came a few days in, but it wasn’t obvious at first — it was after a messy start and then one small, decisive fix. Here’s how it played out. At first I got flooded with repetitive messages from one instructor — like a stream of the same course link over and over — and that annoyed me. I get reminders, I do, but this felt like telemarketing in my inbox: the same push for each course I’d bought, sent in batches, every few days. It made me twitchy, and because I’m juggling a move and rehab for my back, I don’t have the patience for that kind of noise. I messaged support and, to my surprise, they actually responded reasonably quickly. They explained how instructors can reach out and gave me a control to mute or limit those messages. It wasn’t seamless — the first reply was a bit templated and I had to follow up — but once it was sorted the inbox quieted down and that’s when I felt relief. The other pivotal moment was finding an instructor who actually did live demos. After watching a few short clips where the teacher walked through a technique in real time, I remember thinking, ok, this is worth my time. I could pause, try it, and come back. That practical, real-time demonstration is what made the learning click for me. It wasn’t perfect: a few courses I sampled were monotone or overly focused on the instructor’s past stories instead of showing how to do things, and one course felt like a collection of anecdotes with almost no hands-on examples. That’s wasted time, and I wished there were clearer previews showing whether a course contains live demos or just lectures. Price-wise I got a couple of good deals during a sale, and for those the value was clear; for the full-price listings that felt inflated compared to the content, I passed. Refunds were possible within the 30-day window, but the process wasn’t instantaneous and required a few clicks and a short wait — not the worst, but not great if you want an immediate refund after deciding a course isn’t for you. So why did I keep using the platform after the rocky inbox and a few disappointing classes? Two reasons: the good instructors who actually taught things were excellent and the flexibility fit my situation — after a long physio session I could watch a short demo and try the exercise right then, without hopping in a car. Support fixed the messaging problem after I nudged them, and the refund option, while slightly slow, existed and got used for a course that was clearly not what was advertised. Bottom line: it’s a mixed bag. There are spammy instructors who push too hard and some amateur material that shouldn’t be sold at full price, but there are also knowledgeable teachers who explain and demonstrate in a way that helped me recover mobility and learn without leaving home. I’d recommend it if you need flexible, demo-heavy lessons and don’t mind vetting courses first. Expect to do a little trimming — check previews, look for live demos, and be ready to use support if someone gets overbearing. Not spotless, but once the inbox quieted and I found those hands-on videos, I was satisfied enough to finish two courses and plan another. I’d just like smoother message controls and clearer signals about the course format up front.

I just bought this online course, but man was I not impressed with it at all. I tried hitting up customer service a bunch of times to get my money back, but no one got back to me. It wasn't until I had to open a dispute on PayPal that I finally got my cash back from these guys. The whole situation left me feeling pretty sour about their lack of communication and crummy customer service.

Getting a refund or even just asking for one was a real headache. It was so hard to get in touch with customer service and once you paid, it felt like there was no going back.