Outschool - Reviews and experiences

The classes on this platform are really great, eh? They're super interesting and keep students engaged. But let me tell you, my experience with the customer service team was not the greatest, eh? When I had a problem and asked for help, the IT and management folks were unprofessional and didn't really solve my issues, eh? It was pretty disappointing to see the higher-ups lacking empathy and problem-solving skills, eh? Even though the classes are top-notch, the bad customer service really soured my experience, eh?

I signed my kid up for an online class, but the company went ahead and switched them to a different class without telling us. We picked that class because it was scheduled on specific dates that worked for us, and now we can't make it to all the sessions. It was really frustrating to see how they didn't keep us in the loop and didn't take our preferences into consideration as customers.

As a parent who's had my kid doing online classes since 2020, I find it convenient and flexible for keeping their education going during this pandemic. But, I recently dealt with a teacher on there who let me down. I tried to fix a scheduling mix-up, but the teacher wasn't very understanding or willing to be flexible. I felt pretty let down by that. It's a shame the teacher cared more about their strict refund policy than helping me out with a simple time change, especially knowing my time zone. This experience makes me think twice about using their services again in the future, especially for the summer sessions I had in mind.

As a parent, I was searching for online courses to help my kid out with their learning. I found this platform where teachers were really into talking about specific agendas, like the trans gender one. It didn't sit right with me, 'cause I think school should be about learning and not pushing personal opinions.