Swanson

Swanson - Reviews and experiences

Average rating
8.6 /10
Based on 26 reviews
Oct 2023-May 2024
Star distribution
58x
411x
36x
21x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (26)

Dosages confusing

Communication

It's difficult to decide which one to buy when they come in different strengths and quantities. Like, could you just let me know how much each pill costs? And the user reviews don't really give me much guidance. They should have more scientific information instead.

Vitamins and supplements

Communication

As a customer, I gotta say, the vitamins and supplements here are top-notch. I've been coming back here for a while now, and I've always been happy with how well the products work. Plus, the shipping times are pretty good, which is a big bonus for me. But I gotta point out, the checkout process on the website can be a bit wonky and sometimes it even crashes, which is super annoying. It would be awesome if they could fix that so shopping is smoother for us customers. Also, getting so many coupon codes and promo emails all the time can be overwhelming and kind of pushy. Personally, I'd rather just have consistent prices and an easy checkout process without all the constant gimmicks.

Coupon code order

Communication

I was really bummed out when they kept trying to sell me more stuff after I used a coupon code to make my purchase. It seemed kinda sketchy, like they were just trying to squeeze more money out of me. And then when they asked for my credit card info for a so-called "free" offer, that was just not cool.

Searching and validating product numbers

Communication

I recently had a couple of experiences with the search and selection process on the website. I found that once I entered the product number in the search bar, a list of choices would come up, but they seemed unstable and would switch positions. It took me a while to realize that I shouldn't move the cursor after selecting an option. Additionally, I found it challenging to confirm the product number after making a choice. I had to go to the cart to verify it, which was inconvenient. It would be more user-friendly to display the product number on the initial screen after making a selection. Despite these minor issues, overall, my experience was positive. One thing to note is that I wasn't explicitly informed about tax being added in the final checkout page. It would be beneficial to have a heads-up about this possibility, although it wasn't a significant issue for me.

Recent online purchase

Communication

The recent changes to the website by the company have caused some issues for me as a customer. I used to like being able to see the back of the bottle of the product, as it had important info like whether the product was a tablet or a veggie cap. However, with the new update, not all products show this critical info on the photo. Also, the ingredients are not visible at a quick glance anymore, and even when I try to access the product info window, the necessary details are missing. It's disappointing to see this mistake, as it has made it harder for customers like me to make informed buying choices. I hope someone from the company will take note of this feedback and make the needed updates to make sure all product info is easily accessible to customers.

Ordering Difficulties

Communication

Eh, ya know, ordering from this place was not as smooth as it used to be, eh. The prices were all over the place when I was trying to add stuff to my cart, so confusing, eh. I thought using a code would help, but it just made the prices go up and down like a rollercoaster, eh. It took forever to actually finish my order and check my cart, eh. The layout on the screen was all jumbled, like, seriously hard to figure out, eh. But, I still love the stuff they sell, so that's a plus, I suppose.

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Swanson

Swanson is a company that specializes in the manufacture and retail of vitamins, supplements, and natural health products. Founded in 1969 by Leland Swanson with the mission to provide people with quality vitamins and supplements at a great value, the company started as a mail-order business. Over the years, it has grown to offer a wide range of health products, including organic foods, natural skincare items, and eco-friendly home goods. Headquartered in Fargo, North Dakota, USA, Swanson has established itself as a trusted name in the health and wellness industry, adhering to strict quality standards and committing to sustainability practices.

Contact Information

4075 40th Ave S

58108 FARGO

United States

📧 customercare@swansonhealth.com

☎ 1-800-824-4491

🌐 swansonvitamins.com

Last update: November 29, 2024

Website
Menu