Hosting - Reviews and experiences

I just signed up for website hosting services for my membership site. I've been having a lot of problems with downtime lately. Even though I've asked for help from tech experts, it turns out the issues are coming from the server of the hosting provider. This has really affected how easily my users can access my platform. I'm really not happy with the service at all.

The service outage we had was really bad. We had no service all day and got hardly any response on the open ticket. There was no way to complain or get help, and not having a phone number for urgent issues was frustrating. On top of that, they messed up our payments, suspended our account, and took forever to get it back online, if they even did. They didn't seem to understand how serious it was for our server to be down, which meant no email for our 10 staff, no microsite, and 3 websites not working. This level of incompetence is just not okay, so we're going to find another service provider.