Vision Express - Reviews and experiences
Mar 2026-Mar 2026
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (2)
Loading reviews...
Fast delivery, poor follow-up
Fast delivery, poor follow-up
Follow-uplight, the frame colour was spot on and they felt comfortable right out of the box. I got two pairs and paid a fair bit for what the optician called higher-end lenses. Within about six weeks I noticed three parallel scratches on one lens. That’s the part that annoyed me — I really baby my stuff, so I was surprised and puzzled. Took them back to the shop expecting at least a replacement lens or an apology, but staff were polite and then curt: apparently “scratch resistant” doesn’t mean scratch proof and they wouldn’t cover it. I complained to head office and got basically the same answer. On the plus side, delivery itself was prompt and the packaging looked neat, so it wasn’t late. Still, the whole customer service loop felt like a shrug; for the money I’d at least expect a better warranty response. I’m left wondering whether the lenses are just low quality or if something happened in transit, but either way I won’t be ordering another pair from them soon.
About Vision Express
Vision Express is an optical retail company that sells prescription eyeglasses, sunglasses, and contact lenses and provides eye examinations and vision-related services through its stores. The brand serves adults and children seeking corrective eyewear and eye care. Vision Express operates in several European countries and has been part of the EssilorLuxottica group.
Contact Information
Categories Vision Express
Related companies
Last update: March 17, 2026
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.




Comments
Be the first with a response!