Vision Express - Reviews and experiences

light, the frame colour was spot on and they felt comfortable right out of the box. I got two pairs and paid a fair bit for what the optician called higher-end lenses. Within about six weeks I noticed three parallel scratches on one lens. That’s the part that annoyed me — I really baby my stuff, so I was surprised and puzzled. Took them back to the shop expecting at least a replacement lens or an apology, but staff were polite and then curt: apparently “scratch resistant” doesn’t mean scratch proof and they wouldn’t cover it. I complained to head office and got basically the same answer. On the plus side, delivery itself was prompt and the packaging looked neat, so it wasn’t late. Still, the whole customer service loop felt like a shrug; for the money I’d at least expect a better warranty response. I’m left wondering whether the lenses are just low quality or if something happened in transit, but either way I won’t be ordering another pair from them soon.