Splice - Reviews and experiences
Oct 2023-May 2024
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Reviews (24)
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Downloading issues with soundbytes
Downloading issues with soundbytes
CommunicationI've been having a lot of trouble downloading sound clips on this site. Even though I bought credits, a bunch of files didn't download right and I lost my credits with no refunds. What really got to me was how hard it was to get help from customer service - they just ignored or deleted my messages and chats. That lack of support really ruined my customer experience.
Recent user experience
Recent user experience
CommunicationI had some problems with the support team on this platform recently. The responses I got were really basic and didn't really help with the important issues I was having with my user experience. I've been a loyal customer for years, and I felt pretty insulted and frustrated by their lack of help. I've reached out about a bunch of issues, but the tech team hasn't fixed anything in over two weeks. All they do is repeat stuff from their help pages, which I've already read. I'm thinking about looking at other options now, because I've run out of patience with this platform.
About Splice
Splice is a digital music platform that offers users access to high-quality, royalty-free samples, loops, and presets, as well as cloud-based collaboration tools and a marketplace for plugins. Founded in 2013 by Steve Martocci and Matt Aimonetti, the company aims to streamline the creative process for music producers, providing the resources and infrastructure for artists to experiment, create, and collaborate easily and efficiently. Through their subscription-based service, Splice has revolutionized the way musicians and producers access sound libraries and engage with digital audio workstations. It has become a prominent figure in the music technology industry by facilitating a more accessible and communal production environment.
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Last update: November 29, 2024
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