polinetmoi - Reviews and experiences

I grabbed a sweater for my daily commute during Black Friday — showed 20% off, then days later they told me it was “unavailable” while the same piece was back at full price. Customer service didn’t reply to my message. Fit was decent, too, but the whole ordering felt sketchy.

Halfway through trying the coat on I remembered why I almost didn’t buy it — I’d been dreading the return policy. I ordered because my commute had been murder on my old jacket and my aching lower back needed better support (silly, but true). Before buying I worried about hidden fees and international returns — the website felt vague. After a few tense minutes of reading and a short chat with support (not perfect, but helpful enough), the picture cleared up. Yes, there were small charges if you return, and you should read the rules, but the coat fits, warms my back, and I’m actually relieved. Glad I took the chance.