Norton - Reviews and experiences
Feb 2026-Feb 2026
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Reviews (7)
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Almost ready to hang up
Almost ready to hang up
PriceRight when I was ready to hang up — 30 minutes in, stuck in the bot loop — I finally said "Cancel" out of frustration, and that’s when things turned. Wen picked up, actually listened, pulled up my account and pointed out Norton had been charging me twice for a couple of years. I use this on my home laptop and my partner's work machine, so the charge mattered. I don't know why the automated system didn't flag it, or why it took a third-party number and a raised voice to get through, but once Wen was on it she handled the refund and calm came back. Still annoyed at the hassle, but glad it got sorted in the end.
About Norton
Norton is a cybersecurity software brand best known for antivirus and internet security products for personal computers and mobile devices. Its offerings include malware protection, online threat detection, and privacy-related tools such as VPN services. Norton’s products are primarily aimed at individual consumers and households, with additional options for small businesses. The Norton brand is part of Gen Digital Inc., a U.S.-based software company formed from the combination of NortonLifeLock and Avast.
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Last update: February 24, 2026
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