Meta - Reviews and experiences

one morning locked out, no warning. Cue the usual panic. Contacting support was messy, back-and-forth forms, long waits, a "we can't help" type message that felt like a joke. I thought, okay, here we go, maybe I made a mistake buying it. But, weirdly, the community saved me — another user pointed me to a support route I hadn't tried and I uploaded the docs differently. It took time, yes, and I lost trust for a bit, and I still think the official support could be way better. That said, once sorted, the headset itself kept delivering: crisp visuals, comfy fit for longer sessions than I expected, and the app ecosystem now gets used almost every day.
So, skeptical at first, annoyed during the problem, but ultimately glad I stuck with it. Service needs work, for sure, but the device? It earned its spot in my daily routine.