Meta - Reviews and experiences

the support experience was messy and exhausting, but after a lot of chasing someone finally pushed it through. I needed this sorted because I run ad campaigns for clients and the account restriction was blocking spend and client deliverables — so it wasn’t just annoying, it was actually disruptive. At first I was pretty sceptical the system would help, and for good reason: I talked to several reps over a few days and each one confidently suggested something different. Buy back an old phone number I don’t even have, re-upload documents I’d already sent, wait 24–48 hours (again), restart the same failed process… all the usual loops. It felt like nobody owned the case and everything circled back to the same dead end. That said, persistence paid off — not by following scripted suggestions, but by finding one person who escalated it to the right team and got a manual fix. So I went from irritated and worried about budgets/clients to quietly relieved. The whole thing could’ve been a lot shorter with a clear escalation path or a single case owner. If you’re a small-to-medium biz relying on this platform, plan for delays and keep records of every chat. I wouldn’t call it reliable, but if you push and have patience it can be dragged across the finish line.