LawDepot - Reviews and experiences

Booked this subscription ages ago, forgot about it, then noticed a charge after a year of not using it. Cancelling was oddly simple — quick confirmation email — so I sighed, thought problem solved. Except I'm still waiting on a $155.88 refund a month later. Customer service was polite but each reply just attached the original receipt and said 'refund processed, ask your bank'. My bank has no record. I needed that money for last month's rent and groceries, so it's more than annoying. When I did use the service it was okay — clunky but usable — I didn't really need it. I've reached out twice now, same script. Feels like proving a ghost transaction; hope they sort it.

Bottom line — don’t count on their e-sign verification. I first ran into this service on a legal-forms website and, because the signing experience felt so smooth, I even told a colleague to try it. Turns out that niceness is mostly skin-deep. I signed a contract and later one of the other parties denied ever signing. I asked customer support to confirm on their side; they punted me to the legal team. The legal team then said they won’t confirm anything unless I serve a court subpoena and pay about $500 in lawyer processing fees. Yes, really. That was a surprise — not the “wow, great” kind. What’s odd is the product itself looks professional and the audit UI seems tidy, so I assumed an easy audit trail like other services would show. But they won’t let you see or get a verification of their own record without turning it into a legal transaction. They keep citing privacy, but I wasn’t asking for other peoples’ personal files, just verification that their system shows the other party signed. It felt like being blocked until I opened my wallet. I’m not saying forgery happened, but hiding basic signer verification like that makes you wonder how safe it really is. I told my lawyer and a couple contacts to avoid their e-sign for anything important unless you’re prepared for a legal hassle.