Emirates Draw - Reviews and experiences

I was staring at my banking app when the withdrawal cleared and assumed my entry was in — but the Emirates Draw wallet stayed empty. The site accepted payment, the money left my account, yet nothing showed on their side. I emailed them several times with screenshots and transaction IDs, waited days, and got radio silence. Using a system that takes your cash without confirmation just feels off, I mean. I filed complaints with UAE and Philippine authorities because their pages name those jurisdictions — not because I trust the wording, but because I wanted action. If you try this, save every receipt and don't count on support; I feel a bit better having reported it.