Xpluswear - Reviews and experiences

won’t order from them again. I bought a dress for my wife thinking it would be straightforward, but it turned into a headache. I ordered it about a month before we needed it and it showed up after more than three weeks — okay, slow but manageable if everything else was fine. First impression when we opened the package was that the colour was off. Photo showed a black-and-gold look; the dress we got reads black-and-yellow in real life. That difference mattered, so I tried to return it. There’s no phone support, just email, which they claim they reply to in about 48 hours. I waited more than a month after sending the return request and I emailed three times — no reply, no bouncebacks, nothing. Because of that silence the return window expired. I checked the address, it was correct, so it wasn’t a user error. The fabric and cut weren’t terrible, actually, so I’m a little bummed — could have been fine if the colour matched and customer service existed. I’ve dealt with other online shops (Shein, Amazon, Temu) without this kind of radio silence, so this really left a bad first impression. Won’t risk it again and I’ve warned friends. Small quirks: shipping was slow, and their support is basically non-existent.