
Vagabond Life - Reviews and experiences
Nov 2023-May 2024
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Reviews (21)
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Delayed delivery, poor customer service
Delayed delivery, poor customer service
ServiceI bought something from this company not too long ago, eh. But it took forever for the product to actually show up, I tell you. I tried to get in touch with customer service, but they weren't much help at all and didn't keep me in the loop about where my order was at. After waiting three whole months, the thing finally arrived, only to find out it got sent to the wrong country by mistake. Honestly, the whole ordeal was a real letdown and just plain frustrating, eh.
Key ring purchase
Key ring purchase
ServiceI was so let down by my experience at Vagabond Life. I ordered a key ring back in May and didn't get it until August. When I reached out to the company and the post office to ask where it was, I found out it got lost at the sorting office. As a first-time customer, that's not what I was expecting. However, I have to give props to Laura for working hard and sorting it out. She quickly sent out another key ring and kept me updated until it showed up. The key ring itself is exactly what my stepdad, who loves collecting stuff and is going on a trip soon, is looking for. Even with the delay, I appreciate the effort the customer service team put in.
Travel gear purchase
Travel gear purchase
ServiceI bought some travel gear from this company not too long ago, but my order didn't show up when it was supposed to. However, when I got in touch with them about the problem, I was really impressed with how helpful they were. They got back to me right away and gave me the option to get a refund or have my order replaced without any trouble at all. It's great to see a company that cares so much about making their customers happy.
Bracelet and travel rings
Bracelet and travel rings
ServiceI just bought a bracelet and some travel rings from this one place. The stuff took a bit longer to show up than I thought, but it didn't bother me too much. When I finally got my order, a few of the rings didn't fit right on the chain. I ended up contacting customer service, told them what happened, and even sent some pictures to prove it. Can you imagine, they told me all the sizes are supposed to be the same and asked me to send a video of me trying to put the rings on. I felt like they were grilling me, like they didn't believe me.
Keychain purchase for myself and as a gift
Keychain purchase for myself and as a gift
ServiceI recently bought myself a keychain and another one as a gift from this company, and let me tell you, I am super impressed. The keychain idea is so cool and creative that I just had to buy two right away. I had a question and a special request, and customer service handled them with such efficiency and professionalism. They replied quickly and were so friendly and helpful. The shipping was surprisingly fast, and the products arrived exactly as described - rings in a pouch and keychains in a gift box. The quality of the products is amazing and I am so happy with my purchase. The gift was a big hit with the recipient too. The only problem is that I can see myself spending a lot of money here in the future. I was a bit worried about scams or delays because of the pandemic, but the whole shopping experience was perfect. My second purchase was just as smooth and satisfying as the first one. Looks like this might become an expensive hobby for me soon!
Keychains
Keychains
ServiceSo I ordered these really cool keychains from this amazing shop, and then Canada Post lost my package. But the folks at the shop were so nice and helpful that they sent me the whole order again at no cost! Isn't that awesome? The keychains are adorable and great for gifts. I will definitely be ordering from them again because their customer service is top-notch.
Travel "charms" keychains
Travel "charms" keychains
ServiceVagabond Life really impressed me with their amazing customer service. I bought these cool travel "charms" keychains that have been great for starting conversations in my group meetings. It took a bit longer for my order to arrive because the company is based in France, but when I contacted customer service, they were so helpful. The representative really went out of their way to make sure I got my package, despite the issues with USPS. They worked hard to figure out the postal system and delivered my charms right to my mailbox, even after hours. Vagabond Life really cares about customer satisfaction, and I am very happy with the outcome. I will definitely shop with them again and recommend their products to others.
About Vagabond Life
Vagabond Life is an online retailer for unique products for travelers based in France and Canada. The company aims to inspire travelers through its products and social media community, while also giving back to environmental charities such as Sea Shepherd, Wildlife Conversation, and Rainforest Trust. Vagabond Life offers a range of products including engraved travel rings, keychains, necklaces, mantra cuffs, travel charm bracelets, and charm necklaces, all designed to last for years. Customers can pay via various methods and enjoy free worldwide shipping on orders over $60. The company also has a 30-day return policy for unsatisfied customers.
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Last update: November 29, 2024
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