Tuft & Needle - Reviews and experiences
Dec 2023-Apr 2024
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Reviews (8)
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Mattress purchase
Mattress purchase
CheckoutI recently bought a mattress from this company and I gotta say, it was not great. The mattress itself is fine, but the customer service and delivery were not up to par. First off, ordering from them was a pain. Their website was hard to use and checking out was confusing. Second, the service was lacking. I had a bunch of problems with my order and it took forever to get any help from their support team. Lastly, the price was not worth it. I found similar mattresses for a better deal elsewhere. The delivery was late a bunch of times and when it finally showed up, the mattress wasn't in the best shape. Overall, I wouldn't recommend buying from this company.
About Tuft & Needle
Tuft & Needle is an American direct-to-consumer and retail mattress and bedding brand established in 2012 by Daehee Park and JT Marino in Phoenix, Arizona. The company revolutionized the mattress industry by offering a single, universally comfortable, high-quality foam mattress model sold directly online to consumers, thereby eliminating the need for traditional mattress stores and significantly reducing costs. Their product line has since expanded to include pillows, bed frames, and bedding. Tuft & Needle emphasizes customer satisfaction with a no-risk, 100-night sleep trial and a 10-year warranty on mattresses, reflecting its commitment to quality and service.
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Last update: November 29, 2024
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