TRAEGER - Reviews and experiences

My time with the grill was so darn annoying. I had to call customer service a whopping 11 times, and six of those times, they told me to grab a screwdriver and take the grill apart. Can you believe that? They even sent a technician over three times, and he had to call in another technician because the darn grill just wouldn't cooperate. It was such a letdown to have to troubleshoot and basically play mechanic just to get the grill up and running properly.

I just bought a new BBQ that's super risky when it comes to grease burns. Every time I use it, the grill goes all wonky and makes the grease splatter everywhere, even on your face or skin. It's a major safety issue and I wouldn't suggest this BBQ to anyone. I tried contacting the company for help, but they haven't done anything about it, not even under warranty. Their lack of response and responsibility is really disappointing and doesn't make the company look good at all.

I recently had the pleasure of chatting with your customer service rep, Tammy, about fixing my grill. Tammy totally went the extra mile, chatting with me on the phone for over an hour to figure out the problem and we realized that I needed a new auger motor. Her patience, smarts, and commitment to helping me out really blew me away. The customer service from Tammy was top-notch and probably one of the best I've ever had. I'm super happy with the help she gave me.

I received the product I ordered, but it was damaged. The company was fast and effective in fixing the problem and sending me a replacement. Even though some reviews were negative, I believe my experience will be better. The customer service team was great, and they are now sending me a new auger and box. I hope my wood pellet grill will work well because we plan on paying for it monthly, and I don't want to be stuck with a faulty product.

So, I bought this wood pellet smoker not too long ago and man, I tell ya, I'm pretty disappointed with it. Spent $1300 on it and within just 4 months, I've had to replace the auger motor and control board. And let me tell ya, it took forever for the parts to arrive and get set up. Dealing with customer service was a pain too - long wait times and no real solution given. Now I'm just sitting here waiting for a call from a manager, hoping they can actually help. Honestly, I wouldn't recommend this model to anyone. Such a hassle and a waste of money.

I had a good start with the grill, I really liked the WiFi connection and the pellet sensor. But things went downhill when I tried to bake potatoes at a temperature higher than 400 degrees Fahrenheit. The high heat messed up the inside coating, melted the paint on the outside near the heat source, and made the pellet sensor stop working. I reached out to customer support with pictures, and they said the damage was my fault for not cleaning up grease properly. Even though there was only a small amount of grease and it wasn't near the damaged parts, they wouldn't help with repairs or a replacement. Thankfully, I got the grill from Costco, so they dealt with the situation directly with the company. In the end, I suggest looking elsewhere to spend your money because this grill was a letdown.