tourboxtech - Reviews and experiences

Sat at my messy desk, skeptical after buying another cheap dial, I got this because my wrist was acting up and I needed faster video edits. At first support ghosted me about a return address, which annoyed me. But the controller itself feels solid, knobs are smooth and editing actually got easier — slowly winning me over.

everything feels close, low wrist travel, and my shoulder stopped twinging after long sessions. It isn’t perfect — the AA batteries are annoying (in 2026?) and I wish it had native support for a few non-Adobe apps. Overall it does the job, reliable and comfortable, just could be smarter about power and plugins.

I got this because my back’s been complaining and my workspace is tiny, so I needed something that didn’t force me to haul my keyboard around. Delivery was actually pretty solid — arrived on schedule, tracked the whole way, well packed. Had one quick question about presets and customer service answered the same day, no fluff, just the info I needed. The unit itself slots into my workflow faster than I expected; it doesn’t magically double my speed but it keeps me from hunting keys and that saves time and annoyance. My last cheap controller fell apart after a month, so I’m glad this feels sturdier. I still fumble some shortcuts now and then, but overall it’s made drawing less fiddly and reduced the need for extra desk space. Kind of a relief, honestly.

unopened, still in the box, and I tried to return it. Instead of a simple UK return, I was told to ship it to France and pay £14 myself. Tracking then showed it delivered on December 22, and after that… silence. No acknowledgement, no refund, no sign of life. I chased them a couple of times, and finally, only after pointing out consumer law timelines, they said the refund would be “processed.” A week later, still nothing — then a PayPal notification popped up saying the money was on its way. That little ping was the exact moment I relaxed; it was such a small victory after a string of sloppy communication. So overall: the hardware didn’t meet my workflow expectations, support was non-existent, and returns were needlessly painful, but I will admit I was pleasantly surprised that the payment actually landed once I pushed. Not enough to recommend them to friends though, unless they fix software and service.

tracked, showed up at building reception, slight delay from estimate but not dramatic. Packaging was tidy. The device itself is solid, the dial for brush size is genuinely handy, that's actually what surprised me — small thing, big time-saver. The wired Lite model is annoying though: cable's too short when the desk is raised, so I still have cables draping. I reached out to customer service about an extension; they replied same day, polite and offered a suggestion and a small discount on accessories. That's what made the whole experience better, honestly. Main downside: fewer buttons than I'd hoped, can't fully ditch the keyboard. Still would recommend, maybe get the full version.