Themeforest - Reviews and experiences

I'm cautiously satisfied, but it wasn't smooth. At first support felt non-existent — they seemed to accept any code and say the author handles support, which left me annoyed. Plugins promised Pro bits that didn't always work, and their refund terms were buried; I almost gave up. I pushed back, mentioned past refunds I got elsewhere, and eventually got a partial refund plus a working update. So yes, still wary, would try again only after double-checking and saving my receipts and screenshots too.

We've used ThemeForest for years and usually things just work, so this one stood out. I installed the purchase and it was basically dead on arrival — error screens, bits of the UI wouldn't load, couldn't even preview. Tried to use it for a small client job and had to bail. Support asked me to pause my PayPal dispute, then blocked my account, and after a review they refuse a refund. Feels wrong, like buying a bike with a flat tire and being told to ride it anyway. Disappointed and a bit wary of Envato now.

Halfway through trying to set the theme up I realised it was full of bugs — and that’s where the headache started. I first spotted the theme on ThemeForest after a colleague tipped me about it, so I went ahead and bought both the theme and a plugin. The author didn’t respond, I filed a PayPal dispute and then ThemeForest locked my account right after. The moment I knew I’d be OK was when PayPal decided in my favour and refunded me — honestly a big relief, I was really thankful. Still annoying that ThemeForest wants payment now and my account’s blocked, but at least my money came back.

my site started redirecting visitors to another page, which was embarrassing and honestly cost me trust with a few clients. I ended up wiping the whole site and rebuilding from scratch (I could have tried to salvage files, but I wanted a clean slate). I told their support several times, explained the rebuild, offered the URL so they could verify what happened, and asked for at least a refund given the damage — they declined and wouldn't take responsibility. On the upside, once I installed a different theme everything settled and the site works reliably now (so it's not the hosting). Bottom line: the product installed and ran before the bad update, and the ordering/delivery was quick, but their quality control around updates is weak and support unhelpful. It’s not all terrible—things work after switching—but I wouldn’t risk this vendor again without clear fixes and better assurances.