Themeforest - Reviews and experiences

replies looked promising but then went silent for a couple of days and I was bracing for a long, slow fix or nothing at all. I’ll admit I was ready to pull the whole theme and move on. Then, out of the blue, one rep followed up with clear steps and a patch — not perfect, but it fixed the layout and kept my custom tweaks intact. That moment — when the site loaded correctly and I actually felt relieved — is when my scepticism flipped to actual satisfaction. It wasn’t slick or instant, but the human follow-through mattered. I still grumble about the delay (Canadian patience has its limits), but all told I’d use them again if needed — just expect a short tango before the solution.

my site started redirecting visitors to another page, which was embarrassing and honestly cost me trust with a few clients. I ended up wiping the whole site and rebuilding from scratch (I could have tried to salvage files, but I wanted a clean slate). I told their support several times, explained the rebuild, offered the URL so they could verify what happened, and asked for at least a refund given the damage — they declined and wouldn't take responsibility. On the upside, once I installed a different theme everything settled and the site works reliably now (so it's not the hosting). Bottom line: the product installed and ran before the bad update, and the ordering/delivery was quick, but their quality control around updates is weak and support unhelpful. It’s not all terrible—things work after switching—but I wouldn’t risk this vendor again without clear fixes and better assurances.