Themeforest - Reviews and experiences

I ended up not trusting ThemeForest for anything important. I bought a theme and a plugin for my online shop and, right after launch, bugs started popping up — some tiny, some blocking checkout. The theme author ghosted me, so I filed a PayPal dispute. As soon as I did, ThemeForest froze my account, which felt like a slap in the face. PayPal eventually sided with me and refunded the purchase, but when I asked ThemeForest to reopen my account they demanded I pay again for items — asking me to repurchase stuff they'd failed to support. It sort of worked soon with third-party fixes, but the whole process was annoying and unnecessary, and I'm more careful now.

had to wipe WordPress for technical reasons, then my “lifetime” activation key acted like it was expired and I spent days arguing to get it sorted. It came back again later but was quicker to resolve. Fast forward two weeks ago I bought the Houzez theme and right away some key features wouldn’t load. FaveThemes stepped in and took over remotely; first impression was cautious, but they were thorough and stuck with it until things worked. It’s not perfect — Elementor still behaves oddly in spots and I’m waiting on a couple small functional tweaks — but the core is solid now and I felt confident enough to email them a proper thanks. If you want reliable support over polished marketing, this was the moment I was satisfied.

replies looked promising but then went silent for a couple of days and I was bracing for a long, slow fix or nothing at all. I’ll admit I was ready to pull the whole theme and move on. Then, out of the blue, one rep followed up with clear steps and a patch — not perfect, but it fixed the layout and kept my custom tweaks intact. That moment — when the site loaded correctly and I actually felt relieved — is when my scepticism flipped to actual satisfaction. It wasn’t slick or instant, but the human follow-through mattered. I still grumble about the delay (Canadian patience has its limits), but all told I’d use them again if needed — just expect a short tango before the solution.

my site started redirecting visitors to another page, which was embarrassing and honestly cost me trust with a few clients. I ended up wiping the whole site and rebuilding from scratch (I could have tried to salvage files, but I wanted a clean slate). I told their support several times, explained the rebuild, offered the URL so they could verify what happened, and asked for at least a refund given the damage — they declined and wouldn't take responsibility. On the upside, once I installed a different theme everything settled and the site works reliably now (so it's not the hosting). Bottom line: the product installed and ran before the bad update, and the ordering/delivery was quick, but their quality control around updates is weak and support unhelpful. It’s not all terrible—things work after switching—but I wouldn’t risk this vendor again without clear fixes and better assurances.