TekMat Reviews
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Non-abrasive gun cleaning mat
I ordered a gun cleaning mat from this company recently. I waited for ten days and heard nothing, so I decided to call their customer service. They told me the item was out of stock, even though they had already charged my card. I was upset and disappointed by this news. They said they refunded me a week ago, but when I called again, they said it would take 21 days to process. I don't think it's right to not be upfront and communicate properly like this. It's just not good customer service.
Unfulfilled order and refund delay
My experience with this company was super disappointing, eh. After I placed my order, I waited for weeks without hearing anything about what was going on with my purchase. When I finally reached out to ask about my order, they just gave me a bunch of excuses for why it was taking so long. As a customer, I think it's important to be kept in the loop and to have good communication from the company you're buying from, you know? Dealing with getting a refund was just as frustrating, they told me it would take a whole 21 days, which is way too long. This kind of inefficiency and lack of accountability is just not okay, so I had to take some further steps to try and sort things out.
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Unfulfilled order and refund d
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