SportsShoes - Reviews and experiences

I actually sent back a pair last month after the sizing felt off. Zak Khan answered right away. Sent the return, and the exchanged trainers showed up fast — comfy right away, nice.

Took them out this morning, comfy from the first step with nice bounce — trim in the toe box though, so might be tight later. Had to swap sizes for the first time; customer reps handled the exchange quick and helpful.

Needed comfy trainers because my lower back's been acting up after a move, and these did the trick. Delivery was fast and the customer service actually replied and helped — friendly, no fuss. Pretty relieved after a lousy pair earlier, glad I tried them.

Wasn’t planning to buy—just scrolling Instagram when I first saw them, then told my sister. The jewellery itself is lovely, colours and fits are interesting. Delivery was mostly fine, arrived a few days late but tracked well. Customer service was helpful and fixed a sizing mix-up without fuss. Not perfect, but I’ll probably use them again.

if you’re a guest, contact them straight away.

On a cloudy afternoon in early March I clicked buy and the first message warned me about possible duties — which was nice, they offered to cancel with no fuss. I went ahead and the parcel arrived about a week earlier than I expected. Item matched the description. Felt relieved and pretty happy overall.

I honestly thought they’d mess it up again. After a rough first try and feeling like they cared more about sponsored athletes than paying customers, I needed the Vitality link fixed for back‑rehab tracking. The rep stayed on the line, fixed it and confirmed the discount — that’s when I finally relaxed.

I've been chasing this for weeks and, to be honest, it's been a weird ride. No package, no refund yet, lots of sorry emails but zero follow-through. I can't tell you how the product actually feels since I never got it, though the pics made it look pretty sturdy and comfy, so I'm trying to stay positive. Compared to other companies this was slower and messier, a bit draining, but I'm hoping they finally sort it out.