Snailax Reviews

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0% Would buy here again

Most relevant negative review

  2024-03-24
Heating massage pad
So, I bought this heating massage pad from this company, and it didn't go well. The charger ...Read on
Hoeger

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    Heating massage pad

    So, I bought this heating massage pad from this company, and it didn't go well. The charger started making weird noises just a few days after I got it. When I called customer support, they told me to send back the whole thing instead of just giving me a new charger. It felt like a hassle for no reason. To top it off, when I went to buy it again, the price had gone up from when I first bought it. I was annoyed but I went ahead and bought it again anyway. Then, a few weeks later, the main unit started making noise too, so I had to ask for another replacement. The return label they gave me had the wrong address, so the item ended up going to the wrong person. All in all, I was really let down by the product and the customer service.


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