Snailax - Reviews and experiences
(Mar 2024)
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Reviews (1)
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Heating massage pad
Heating massage pad
So, I bought this heating massage pad from this company, and it didn't go well. The charger started making weird noises just a few days after I got it. When I called customer support, they told me to send back the whole thing instead of just giving me a new charger. It felt like a hassle for no reason. To top it off, when I went to buy it again, the price had gone up from when I first bought it. I was annoyed but I went ahead and bought it again anyway. Then, a few weeks later, the main unit started making noise too, so I had to ask for another replacement. The return label they gave me had the wrong address, so the item ended up going to the wrong person. All in all, I was really let down by the product and the customer service.
About Snailax
Snailax is a company that specializes in manufacturing wellness and personal care products, focusing particularly on massage and relaxation items. Their product line includes massage cushions, neck and back massagers, foot massagers, and heating pads, all designed to provide relief and comfort to users. The history of Snailax traces back to its establishment with the aim of incorporating technology into wellness products to improve people's health and relaxation daily. Over the years, Snailax has gained recognition for its quality products that blend innovative features with ergonomic designs to enhance user experience and provide relaxation solutions at home. While the exact date of its founding is not detailed here, the company has been operational for several years, consistently expanding its product range and improving its offerings in response to consumer needs and technological advancements.
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Last update: April 18, 2025
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