Snailax - Reviews and experiences

try the heat on low, your muscles will thank you.

I thought it would be quick — ordered through their Walmart store late January and at first it looked normal. A few days later I asked where my parcel was and they said it was shipped; FedEx showed only "label created" though, which was clearly just the label being made at that moment. A week went by with zero updates. Messaging them felt strange, replies in very broken English and kind of vague, like they kept saying "shipped" and "left warehouse" but without any proof. I ended up calling Walmart support and they told me this seller's storefront has red flags, that was a surprise but also... not a good one. After some back-and-forth the seller promised a refund, then suddenly the package arrived — late and with a small extra cable tucked inside, weirdly. The device itself was faulty, and the refund never happened. Still trying to get my money back. Overall, delivery and customer service were disappointing, the only odd bright spot was that little extra cable, which I wasn't expecting. I'm not impressed though.

So, I bought this heating massage pad from this company, and it didn't go well. The charger started making weird noises just a few days after I got it. When I called customer support, they told me to send back the whole thing instead of just giving me a new charger. It felt like a hassle for no reason. To top it off, when I went to buy it again, the price had gone up from when I first bought it. I was annoyed but I went ahead and bought it again anyway. Then, a few weeks later, the main unit started making noise too, so I had to ask for another replacement. The return label they gave me had the wrong address, so the item ended up going to the wrong person. All in all, I was really let down by the product and the customer service.