shopshowroom - Reviews and experiences

I wouldn't order from them again, mostly because of how they handled my return. I got a pair of boots that looked fine online but were too small, so I tried them on at home (just in socks) and boxed them back up. I shipped them within the return window, took photos of the boots and the box right at the post office — you know, as proof — and I have those photos. Still, when I asked for a refund the shop said there were "signs of use" and refused the return. That felt off. I mean, they'd only been on my feet for five minutes, barely. I even had a lawyer write a letter pointing out my rights (I'm not usually legal-y about things), and that was ignored — completely. No real evidence, no follow-up, just silence. I've had better luck with other retailers — one company I used before sorted a similar mix-up in a day — so I do think some stores try to make returns easy, and some frankly don't. I was skeptical about making a fuss, but sharing this felt like the right move. Not thrilled with the outcome, but glad I documented everything; maybe it'll help someone else avoid the same headache. Also, customer service barely replied, which was disappointing and, well, kind of weird.

I went in wanting to support a neighbourhood shop — I’m the kind who prefers that over clicking around online — but I was wary from the start. Bought a pair of shoes I needed because my lower back’s been acting up (long days on my feet), and later realized the fit wasn’t right. Work hours meant I couldn’t pop back during their short opening times, so by the time I managed to get there I was just past what they call a 14-day exchange window. The shoes were pristine, still in the bag, never worn. Staff hadn’t mentioned a strict 14-day rule when I bought them (I would’ve remembered). At first the owner was pretty blunt — no flexibility at all — which felt cold, especially since I had other items in my hands I was ready to buy. That part annoyed me; I left thinking I’d stick with online stores next time. I did send a short message later (just to explain the back-pain angle and my schedule) and, to my surprise, they replied and offered a one-time exchange. Not perfect, but that small exception mattered. So yeah, I started skeptical and a bit miffed, but ended up satisfied enough to recommend giving them a shot — just ask about the return rules up front.