Scuba Pro - Reviews and experiences

I recently bought some scuba gear and let me tell you, it was a total waste of time and money. The equipment is all flashy and expensive, but it's not really practical. The regulators are a pain to maintain, making it a hassle. Plus, the company doesn't really care about customer issues, so you feel ignored. If you're serious about diving, look for better gear. Don't be fooled by the "technical diving" marketing - it's just a gimmick. Do your research and get equipment that's actually worth the money you worked hard for.

At Scuba Pro, the customer service is not up to par in my opinion. The products are decent when they work, but I have not had much luck with the Chromis computers. I've gone through three of them, and each one broke in different situations. One stopped working while I was on a flight, which I think may have been because I tried to change the settings while in the air. The other two broke while I was just wearing them like a regular watch at work. Dealing with customer service for these products has been a bit of a headache. Having to send them in and then go pick them up from a dealer is a hassle, especially since most dealers are only open during typical business hours. I also didn't get much assistance when I called for support, as the techs wouldn't tell me what the issue was with my computer. All in all, a very frustrating experience with both the products and customer service.

This place is just terrible. I bought a black mantis computer for about 400 euros recently and now I can't get it fixed because they won't consider replacing a 10 cent battery support. Everything was fine with my computer before this happened. I'm really upset that they won't give me more options to solve such a simple problem. If this is how they deal with repairs, I can't imagine how they deal with other customer problems. I won't be telling anyone to go to this place.

I just got my new gear from this awesome dive shop and I'm so pumped! I've been using their stuff for 15 years and it's never let me down. The other day, they changed the battery on my dive computer in no time. This place is the best!

I gotta say, I was pretty impressed with the dive watches I got from this store. Honestly, they went above and beyond what I expected for the price. The design was super sleek and modern, and they worked like a dream. The staff knew their stuff and helped me pick out the perfect watch. They were so helpful and didn't mind answering all my questions. All in all, it was a great shopping experience and I'll definitely be back for more diving gear in the future.

I bought a BCD from this company not too long ago, but it ended up breaking soon after. I tried reaching out about the warranty, but the responses I got were not helpful at all and there was very little communication. The quality of the product was pretty disappointing, especially considering how expensive it was. I won't be buying from them again, and I would recommend that others stay away too.

I bought Scubapro stuff a couple of years ago and let me tell you, dealing with their customer service in Turkey was a total nightmare. I reached out to Scubapro directly for help, but the person they sent me to didn't even know how to fix my gear properly! I tried contacting Emre, who's supposed to be the Scubapro expert in Turkey, but he never got back to me. I even complained to Scubapro headquarters, but they just made me feel bad for speaking up. Recently, I tried reaching out to Scubapro in Turkey again, and guess what? That same incompetent person is still there. Scubapro HQ suggested I send my gear all the way to France for servicing, but that would cost me a fortune! I could literally buy a whole new set from a different brand for that price!