Sachin & Babi - Reviews and experiences

I love the dress, but the customer service? Not great — they promised callbacks twice and vanished. I needed a dress for my sister’s wedding so I pre-ordered what I thought was the right size, mostly because my back/bust combo makes shopping annoying and I wanted to avoid returns if possible. Weirdly, the pre-order showed up months early (yay), but the size was too big — I’d ordered a 6 even though the site had me at an 8, long story, long story. I wanted to try a 4 just in case the waist/bust combo worked, but I needed to do that while I could still return the 6 (two-week window), because if the 4 was too tight I’d keep the 6.
So I called customer service, explained everything, and the rep was understanding — said she’d check if a 4 was already produced and would call me back. She said she’d call the next day. Didn’t happen. I gave them another day, called again, was told they’d follow up and call me back. Again, crickets. That’s the part that bugs me: the dress itself is lovely, the fabric is nice, the cut is flattering, and it arrived early, which I wasn’t expecting. But because nobody followed through, now I’m stuck doing major alterations on a dress that’s a little roomy.
Am I upset enough to never buy from them again? Not really — the product quality converted a lot of my scepticism into actual appreciation. Could their service be better? Absolutely. A simple callback would’ve saved me time, stress, and a seamstress bill. So, bottom line: buy the dress if you like the style, but be ready to follow up yourself on anything time-sensitive. And maybe bring a helmet for customer-service silence. Lesson learned.