RS Components Germany - Reviews and experiences

ask for a direct contact or get everything in writing so you don't get shuffled away.

I was actually impressed — not flawless, but perfectly acceptable. I ordered an adapter on a company account; something in the registration didn't line up. I phoned support and, shockingly, a real person answered in under two minutes. They sorted most of it that call, but not everything, so I had to ring back later the same day. Again, a quick, pleasant rep picked up and waived my shipping charge. GLS showed up at the door the next day. So yeah, stuff went sideways, but the time and effort to fix it mattered more than the hiccup. Thanks to the reps (Jaco and Belinda/Melinda) — if you're hesitating, call them; they actually help. I'm glad I didn't cancel the order; would've been extra hassle.

charged, packed, shipped. That part made me feel good; I like when companies move fast. Then the courier bit went weird. DHL said they tried twice and left cards. I saw no cards. No knock. I haven’t checked my CCTV yet (I could), but I didn’t want to keep chasing. The moment I felt a little relieved — oddly satisfied — was when I rang RS. They didn’t fumble. They confirmed the shipment, told me what DHL reported, and let me cancel the order without a fuss. Quick refund promised. So I’m pleased with how RS handled the call, even if I’m not pleased with DHL. I’ll probably still buy from RS sometimes, but I’ll pick a different delivery option or ask for pickup next time. Told my friend about the mix: great seller, so-so delivery. Just saying.