Ray-Ban - Reviews and experiences

I ordered a pair from the brand site and when they arrived some seams looked cheap and there was green staining on the nosepad—so I was pretty annoyed. I filed a warranty claim, expecting the usual runaround. Support was slow, yeah, took about a month to get meaningful contact, which sucked because I missed some good deals. But then things turned: after a slow start they approved a replacement and the new pair finally came in, same model, noticeably better finish and no green bits. That was the moment I actually felt satisfied — not before. If I’m honest, their turnaround could be a lot faster and the first unit shouldn’t have shipped like that, but the replacement fixed it. Tip for others: document everything and be persistent. Overall I’d buy again, but only if I’ve got patience and photos ready. Also wish they were clearer online about materials.

sound was clear, controls felt slick and I liked having quick access to music and calls. I used them maybe twenty times, always careful, always in the case when not in use. Then, almost exactly a year later, the power switch jammed and got stuck on. After that the battery would die in 20–30 minutes. Practically useless. I went back to the Best Buy where they were gifted from; staff were polite and tried to help but their hands were tied and they pointed me to the manufacturer warranty. Dealing with Luxottica was slow and in the end they refused a replacement — only offered a small discount if I bought new ones. That felt like being nudged to spend again, which is frustrating for a premium device that saw very light use. So yeah, I’m mixed: when they worked, they were genuinely handy, but the hardware let me down and support wasn’t solid. If you’re thinking of getting these, consider an extended warranty or be ready for the chance you’ll have to pay again after a year. I wish the brands would own failures like this more — it’d make the high price easier to stomach.