Ray-Ban - Reviews and experiences

I ordered a pair from the brand site and when they arrived some seams looked cheap and there was green staining on the nosepad—so I was pretty annoyed. I filed a warranty claim, expecting the usual runaround. Support was slow, yeah, took about a month to get meaningful contact, which sucked because I missed some good deals. But then things turned: after a slow start they approved a replacement and the new pair finally came in, same model, noticeably better finish and no green bits. That was the moment I actually felt satisfied — not before. If I’m honest, their turnaround could be a lot faster and the first unit shouldn’t have shipped like that, but the replacement fixed it. Tip for others: document everything and be persistent. Overall I’d buy again, but only if I’ve got patience and photos ready. Also wish they were clearer online about materials.

the lenses themselves are solid, but don’t count on the warranty or a helpful response. I had a plastic arm crack after only a few months — clearly a manufacturing/material issue — and when I flagged it publicly they asked me to email details. I sent everything the same day and then… silence. They say the right things in replies to reviews but don’t actually follow up, which is frustrating. To be fair, the optics and tech in the glasses are great and I’m glad I can still use them, so not a total loss. Still, dealing with customer service has been a pain and feels like once they have your money they move on. My advice to anyone thinking of buying: document everything, take photos, and push for written confirmation — and don’t be shocked if you need to escalate. I wanted to be pleasantly surprised, and I’m somewhat relieved the lenses work, but I wish they treated warranty claims properly.

ask for a tracking number and a single point of contact, it saves you three unneeded trips. I’d really appreciate one firm update, that’d make a big difference and calm the nerves a bit.

sound was clear, controls felt slick and I liked having quick access to music and calls. I used them maybe twenty times, always careful, always in the case when not in use. Then, almost exactly a year later, the power switch jammed and got stuck on. After that the battery would die in 20–30 minutes. Practically useless. I went back to the Best Buy where they were gifted from; staff were polite and tried to help but their hands were tied and they pointed me to the manufacturer warranty. Dealing with Luxottica was slow and in the end they refused a replacement — only offered a small discount if I bought new ones. That felt like being nudged to spend again, which is frustrating for a premium device that saw very light use. So yeah, I’m mixed: when they worked, they were genuinely handy, but the hardware let me down and support wasn’t solid. If you’re thinking of getting these, consider an extended warranty or be ready for the chance you’ll have to pay again after a year. I wish the brands would own failures like this more — it’d make the high price easier to stomach.

don’t buy them — at least not if you expect real support. I actually thought these would be useful, but after a couple of months they stopped doing what made them “smart” for me, and the follow-up was a mess. I first saw these in person at a phone store downtown — a salesperson had them on the demo table and I tried them right there. I even told a buddy to check them out, so yeah, I tipped my friend off about them. Spent over six hundred bucks thinking it was a solid bit of kit from two familiar brands; turns out I was wrong. Quick summary: the microphone died after maybe three months of normal use. Calls, voice controls, audio notes — all cut out. That’s half the point of paying extra, right? So the hardware failed fast. Then came the runaround. You call one company, they tell you to call the other. You call the other, they tell you the same thing or they say they can’t process the claim online and to reach out to the place you bought them from. I tried chats, phone lines, emails, the whole saga — transfers, putting me on hold, repeating my story more times than I can count. Nobody accepted responsibility. It’s like these two brands jointly made the product but neither one wants to actually support it when things go wrong. What annoyed me most was not just the failure — stuff breaks — but the absence of a clear warranty path. If a mainstream device is sold under two big names and it stops working, I expect one clear owner of the customer problem. Instead, I got circular answers and nothing fixed. A few practical notes from my experience: keep every screenshot and email if you buy these, and see if your credit card offers extended warranty protection because the manufacturers’ support might not help; I wish I’d done that. If you’re on the fence, buy sunglasses and true wireless earbuds separately — at least you’ll know who to call if one of them dies. Also, retailer returns might matter: if you bought them from a store, insist they help, because manufacturers may kick the can back to the seller. I’m a bit annoyed but not hysterical — more disappointed. These were a neat idea and when they worked I liked the convenience, and I told a few people about that. But the reliability and service gap matters. For a product in this range I expected better durability and a straightforward warranty process. If you rely on customer support or expect to use voice and call features frequently, count on needing backup plans. Bottom line: save your money or at least make sure your purchase has solid retailer support or card protection. I don’t recommend these as they stand — good concept, poor follow-through, and a support experience that eats up way more time than it should. So yeah, heads-up to anyone thinking of buying: try to buy where returns are easy and keep all documentation, because you might need it.

a manager followed up properly, confirmed the right size, and insisted on expediting a correct replacement. That’s the moment I knew it would be okay — when the company stopped shrugging and started fixing it. The replacement that finally came fit properly and the readjustment at the local store was quick, which honestly felt like a relief after weeks of back-and-forth. I’m not pretending it was smooth the whole way — communication was messy and I had to chase things more than I should — but I’m grateful they corrected course. If you need this product for real reasons (I needed it to ease neck strain and to do my job), be persistent and document everything. In the end the outcome mattered: correct glasses, less pain, and a sense they took responsibility when pushed. I’d use them again, but would push for follow-up earlier next time.