Ray-Ban - Reviews and experiences

don’t buy them — at least not if you expect real support. I actually thought these would be useful, but after a couple of months they stopped doing what made them “smart” for me, and the follow-up was a mess. I first saw these in person at a phone store downtown — a salesperson had them on the demo table and I tried them right there. I even told a buddy to check them out, so yeah, I tipped my friend off about them. Spent over six hundred bucks thinking it was a solid bit of kit from two familiar brands; turns out I was wrong. Quick summary: the microphone died after maybe three months of normal use. Calls, voice controls, audio notes — all cut out. That’s half the point of paying extra, right? So the hardware failed fast. Then came the runaround. You call one company, they tell you to call the other. You call the other, they tell you the same thing or they say they can’t process the claim online and to reach out to the place you bought them from. I tried chats, phone lines, emails, the whole saga — transfers, putting me on hold, repeating my story more times than I can count. Nobody accepted responsibility. It’s like these two brands jointly made the product but neither one wants to actually support it when things go wrong. What annoyed me most was not just the failure — stuff breaks — but the absence of a clear warranty path. If a mainstream device is sold under two big names and it stops working, I expect one clear owner of the customer problem. Instead, I got circular answers and nothing fixed. A few practical notes from my experience: keep every screenshot and email if you buy these, and see if your credit card offers extended warranty protection because the manufacturers’ support might not help; I wish I’d done that. If you’re on the fence, buy sunglasses and true wireless earbuds separately — at least you’ll know who to call if one of them dies. Also, retailer returns might matter: if you bought them from a store, insist they help, because manufacturers may kick the can back to the seller. I’m a bit annoyed but not hysterical — more disappointed. These were a neat idea and when they worked I liked the convenience, and I told a few people about that. But the reliability and service gap matters. For a product in this range I expected better durability and a straightforward warranty process. If you rely on customer support or expect to use voice and call features frequently, count on needing backup plans. Bottom line: save your money or at least make sure your purchase has solid retailer support or card protection. I don’t recommend these as they stand — good concept, poor follow-through, and a support experience that eats up way more time than it should. So yeah, heads-up to anyone thinking of buying: try to buy where returns are easy and keep all documentation, because you might need it.

a manager followed up properly, confirmed the right size, and insisted on expediting a correct replacement. That’s the moment I knew it would be okay — when the company stopped shrugging and started fixing it. The replacement that finally came fit properly and the readjustment at the local store was quick, which honestly felt like a relief after weeks of back-and-forth. I’m not pretending it was smooth the whole way — communication was messy and I had to chase things more than I should — but I’m grateful they corrected course. If you need this product for real reasons (I needed it to ease neck strain and to do my job), be persistent and document everything. In the end the outcome mattered: correct glasses, less pain, and a sense they took responsibility when pushed. I’d use them again, but would push for follow-up earlier next time.