Peoples - Reviews and experiences

My experience at Peoples was really disappointing and frustrating. My wife's ring needed to be resized because it was way too big. We paid $225 for the resizing, but it still didn't fit right. They tried to persuade us to buy insurance and pay for another resizing, which seemed like they just wanted more money from us. When we talked to the manager about the issue, instead of taking responsibility for the mistake, they blamed my wife for accepting the wrong size in the first place. The ring she tried on at the store was a totally different size, and we trusted the staff to know what they were doing. Even when we got the ring back after the second resizing, the manager had the nerve to ask why she hadn't tried it on before. Not taking responsibility and blaming us for their errors was really disappointing. Overall, my experience at Peoples taught me about bad customer service and unprofessional behavior. I wouldn't recommend this store to anyone looking for jewelry services.

I just got the most gorgeous tennis bracelet from my husband for my birthday! So, I headed to the store where he got it to get it sized and add a security chain. The folks at the Tsawwssen store were super nice and helpful. They took care of all my concerns, making sure I was happy with how it turned out. They were pros and really paid attention to every little detail. I had such a good time there and would totally tell others to check them out for top-notch jewelry and amazing service.

I've been a loyal customer of this company for so many years now, and I gotta say, they always go above and beyond when it comes to looking after my wedding and engagement rings. Their attention to detail and dedication to making sure I'm happy has never failed to impress me. Whether it's a quick cleaning or a tricky repair, they handle it all with such professionalism and care. It's such a relief knowing that my precious rings are in such good hands. Big thanks for always providing such exceptional service!

I recently got a lifetime warranty for my wife's wedding ring set, which came with 3 rings. Sent them in March for a clean, but was bummed out by the result. The two side bands were totally different from the main ring, with super tiny diamonds that you could hardly see. When I contacted customer service, they said they couldn't replicate the set since it was no longer available. Instead, they suggested we keep the changed bands and buy two new ones. It was really disappointing, especially since they had similar bands in their stackable collection. My wife, who's really attached to her wedding ring, was so upset by the changes that she hasn't worn any of the rings since June. We feel like they're not valuing their customers or giving good service.

My recent experience with getting my ring fixed at this place was a total letdown. It took several tries to fix it, and each time it seemed like more problems popped up. The manager, Maria, was not helpful at all. She seemed to blame me for the issues with my ring instead of owning up to the shoddy repair job. Communication was terrible, I had to keep asking for updates on my repair. When I finally got my ring back, it was obvious that the repair was botched - scratches, missing gold, and a prong that looked even worse. Maria's attitude when I brought up my concerns was rude and unprofessional. I left feeling frustrated and disrespected. I won't be going back to this place for any future jewelry repairs, that's for sure.

My recent experience at this store was amazing. I had a problem with a ring my partner gave me, so we went to the store for help. Luckily, we met a lovely employee named Maria. She not only fixed the issue quickly but also gave us some great advice. Maria's professionalism and kindness really made the whole experience enjoyable. I can't emphasize enough how impressed I was with her customer service. It's obvious that the company values having people like Maria as part of their team. We are very happy with the service we received and will definitely come back for any future jewelry needs. Thanks, Maria, and the rest of the team at this store!

I just bought my girlfriend a necklace for her birthday from this store. The staff there really helped me pick out the perfect gift, which was great. The packaging was also nicely done, which added a special touch to the whole experience. My girlfriend adored the necklace, so we're both really happy with it. Thanks for helping me find such a wonderful gift for her birthday!

I just sent my rings in for warranty repair because one of the claws was loose and my diamond was also loose. I asked them to fix all the claws and redip my rings. But when I went to pick them up after waiting for 3 weeks, two of the claws were still sharp and not fixed. They said it was because they weren't on the diamonds, which I wasn't happy about. There was even a piece of fabric stuck, showing the work wasn't done right. I spend a lot of money at this store and always get the protection plan, so I expected better service and attention to detail. Now I have to go back to get my rings fixed again, which is a hassle and not what I wanted. They should train their staff to listen to customers and not make excuses for poor work.